Terms and Conditions

Website Terms and Conditions of Use Relating to www.stickythings.co.za

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of StickyThings (PTY) LTD’s (“Provider”) website located at the domain name www.stickythings.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the written consent of the Provider.

Important Notice

  1. These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
  2. These Terms and Conditions contain provisions which –
  3. may limit the risk or liability of the Provider or a third party; and/or
  4. may create risk or liability for the user; and/or
  5. may compel the user to indemnify the Provider or a third party; and/or
  6. serves as an acknowledgement, by the user, of a fact.
  7. Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
  8. If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask the Provider to explain it to you before you accept the Terms and Conditions or continue using the Website.
  9. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or the Provider in terms of the CPA.
  10. The Provider permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
  11. By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing. When you visit the Website or send emails to us, you consent to receiving communications from us electronically in accordance with our privacy policy as set out.

Third Party Content

This Website provides content, hyperlinks and references to web sites of third-parties, including, but not limited hyperlinks of www.stickythings.co.za partners, sponsors, advertisers and others not controlled by www.stickythings.co.za. The Website neither endorses nor is responsible for the availability, accuracy, currency or reliability of any information, statement, opinion or advice contained in such a third party’s Website or material. It is the responsibility of every user to evaluate the accuracy, currency, completeness or usefulness of any information, statement, opinion or advice or other content available through any third party Website. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, statement, opinion, advice or other content. Any concerns regarding such third-party content should be directed to the third-party. Under no circumstances will www.stickythings.co.za be liable for any loss or damage caused by reliance on information obtained through a third party Website. Nothing on the Website shall be deemed to be a recommendation of any third-party or to constitute any representation as to a third-party’s qualifications, services, products, offerings, information or any other content.

E-Commerce & Privacy Policy

Click here for our full Privacy Policy and more information on why we use Cookies. In essence, we respect your privacy immensely and ask as little as possible and do all we can (e.g. have an SSL certificate etc.) to safe-keep all of your data. As an Ecommerce store, we do need certain information from you in order to fulfil your order like: – Email address (which we use to send you order updates) – Name, Address and Telephone number which we pass onto a third party courier company. – We use a third party secure payment gateway that also makes use of Cookies and needs personal data in order to complete the payment. Then, we use Google Analytics and Google Ads, which make use of their own cookies for measuring order conversions and customer user experiences. You can find out more info (and to opt out of this), see on our Privacy Policy and theirs. Lastly, certain Social networks that we use (namely X, Facebook, Instagram, Tiktok and Pinterest) also may use their own cookies and data retention. Again, see our Privacy Policy and theirs for more information.

Payment Options

Payment may be made via Credit Cards (Visa or MasterCard) and EFT.  Credit Card and Instant EFT Acquiring – Payment Gateway Credit Card Transactions are acquired by the payment gateway provider who is registered with the Payments Association of South Africa (PASA) as an operator involved in “payments to third persons” as required by the South African Reserve Bank (SARB). They make use of 3D Secure to further enhance the security of credit card transactions with the payment gateway for all high value transactions and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Refund and Return Policy

Please visit our page for the full details around refunds and returns – https://www.stickythings.co.za/wall-sticker-guarantee/

Product Availability and Lead Times

  1. Roommates wall stickers are kept in stock.  These will be despatched within 3 working days or less of payment being made.
  2. Wall stickers and decals are made to order.  For standard designs, these should be produced and despatched within 5 business days of payment being made.
  3. All custom made stickers, murals and wallpaper needs to have specially adapted artwork, which we will ask you to approve before it is despatched.  Generally artwork will be sent for approval within 3 business days of payment being made, and the product should be despatched within 5 business days of receiving your approval.
  4. Our wallpaper, wall murals and acoustic panels are all imported.  We do our best to keep the website updated with stock availability and to dispatch within 5 days of payment receipt, but sometimes we can receive several orders before the next update runs.  If the product that you order is out of stock, we will contact you to discuss the best way forward for you.
  5. Some products are identified on the website as ON BACKORDER.  In this case, we can usually get the product for you within 4 weeks, but recommend that you contact us to confirm.  All backorder orders need to be paid for in advance as we will import them specifically for you.  Backorder lead times are subject to customs clearance, and therefore cannot be guaranteed.
  6. Lead times exclude delivery times from our facility to your address, which vary depending on the area that the order is going to.
  7. You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by The Provider, The Provider will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, The Provider will notify you and you will be entitled to a refund of any amount already paid by you for such Goods.
  8. The Provider’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. The Provider is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.

Gift Vouchers

  1. Gift Vouchers that are purchased by registered users are valid for 2 years after Sale. if your Voucher has not been used within that period, it will expire.
  2. Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased or otherwise obtained. If your Gift Voucher value is less than the amount required to cover the full order you wish to place, you may make up the difference by paying via one of our other payment methods.
  3. The Provider is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Voucher, after it has delivered the Gift Voucher to you or the email address nominated by you.

Coupons

  1. There are two types of Coupons; a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon“), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon“).
  2. Coupons are issued in The Provider’s sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorised manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
  3. As a general rule, and unless specified otherwise on the specific Coupon itself:
  4. each Coupon can only be used once;
  5. only one Coupon can be used per order;
  6. only one Coupon can be used on the Website per person per promotion/campaign;
  7. Percentage Coupons may only be redeemed on purchases with a total cart value of less than R5,000;
  8. where a Percentage Coupon has been used and you wish to cancel any items in the order prior to making payment, the entire order must be cancelled. You will be issued with a new Percentage Coupon and will need to place the order again, without the item that you wished to cancel;
  9. a Coupon must be used at check-out – it cannot be used later on existing orders; and
  10. the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
  11. Coupons cannot be used to buy Gift Vouchers or other Coupons, and cannot be exchanged or refunded for cash or credit. The Provider is not responsible for any harm due to the loss, unauthorised use or distribution of a Coupon.
  12. If for any reason a Coupon does not reflect on the final amount due from you at check-out, you can contact us to confirm if the Coupon is still valid.  If The Provider confirms that the Coupon is still valid and you have already placed your order, you can choose whether to cancel the order and place it again with the Coupon, or you can use the Coupon on your next order within the limitations of the specific Coupon’s terms and conditions.
  13. You may be required to submit the original communication containing the Coupon code, and any other information reasonably requested by The Provider, before you are able to use a Coupon.

Updating of these Terms and Conditions

The Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

The Provider provides certain information on the Website. Content currently or anticipated to be displayed at this Website is provided by the Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright of the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of Liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Provider makes no warranty or representation as to the availability, accuracy or completeness of the Content. Neither the Provider nor any holding company, affiliate or subsidiary of the Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy

The Provider cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of The Provider, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of our contact page.

THE PROVIDER SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, THE WEBSITE OR THE CONTENT CONTAINED IN THE WEBSITE; OR YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.

YOU HEREBY INDEMNIFY THE PROVIDER AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.

Disclaimer

  1. The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
  2. Whilst The Provider takes reasonable measures to ensure that the content of the Website is accurate and complete, The Provider makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by The Provider’s representatives, The Provider shall not be bound thereby.
  3. The Provider disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
  4. Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
  5. Any views or statements made or expressed on the Website are not necessarily the views of The Provider, its directors, employees and/or agents.
  6. In addition to the disclaimers contained elsewhere in these Terms and Conditions, The Provider also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of The Provider, its employees, agents or authorised representatives. The Provider thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.

Privacy: Casual Surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve Content thereon. The Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law

This Website is controlled, operated and administered by the Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

Contact Information / Domcilium Citandi Et Executandi

This website is run by StickyThings (PTY) LTD in South Africa. If you have any questions, queries or wish to request permission to use any part of this website, please contact us at: StickyThings.co.za. Postal Address: 30 Jukskei Drive, Riverclub, Sandton, 2191. Email: [email protected] Tel: 072 142 9913 A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html

Complaints 

  1. If you have a complaint about the goods or services provided by us or require information regarding our internal complaints-handling process, please get in touch with us via email at [email protected] or phone on +27721429913.
  2. If we are unable to resolve your complaint to your satisfaction or we cannot resolve your complaint within 15 (fifteen) business days of you having notified us of it, you can approach the Consumer Goods and Services Ombud (“CGSO”) to assist in resolving the complaint. The CGSO’s contact details are:  Website: http://www.cgso.org.za/Sharecall: 0860 000 272 Email: [email protected]