Terms and Conditions
Website Terms and Conditions of Use Relating to www.stickythings.co.zaThese Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Jackie Niemand (“Provider”) website located at the domain name www.stickythings.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
Electronic CommunicationsBy using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
Third Party ContentThis Web site provides content, hyperlinks and references to web sites of third-parties, including, but not limited hyperlinks of www.stickythings.co.za partners, sponsors, advertisers and others not controlled by www.stickythings.co.za. www.stickythings.co.za neither endorses nor is responsible for the availability, accuracy, currency or reliability of any information, statement, opinion or advice contained in such a third party’s Web site or material. It is the responsibility of every user to evaluate the accuracy, currency, completeness or usefulness of any information, statement, opinion or advice or other content available through any third party Web site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, statement, opinion, advice or other content. Any concerns regarding such third-party content should be directed to the third-party. Under no circumstances will www.stickythings.co.za be liable for any loss or damage caused by reliance on information obtained through a third party Web site. Nothing on the Web site shall be deemed to be a recommendation of any third-party or to constitute any representation as to a third-party’s qualifications, services, products, offerings, information or any other content.
Payment OptionsPayment may be made via Credit Cards (Visa or MasterCard) and Instant EFT (FNB, Standard Bank, Nedbank and ABSA). Credit Card and Instant EFT Acquiring – Payment Gateway Credit Card Transactions are acquired by PayFast, who is registered with the Payments Association of South Africa (PASA) as an operator involved in “payments to third persons” as required by the South African Reserve Bank (SARB). They make use of 3D Secure to further enhance the security of credit card transactions on PayFast for all high value transactions and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Refund and Return PolicyOur refund and return policy is only valid worldwide. Please take note of the different time-sensitive guarantees: 7 Day “No Questions Asked” Refunds and Returns on all our Products Not what you expected? If you have not altered your wall art in any way (i.e. for wall stickers you have not cut, used or stuck them – or in the case of imported wallpaper/murals: you have not opened the outer plastic packaging); then the cooling off period applies and you can get a full refund (or return) by emailing us within 7 days of receipt. You will then need to send it back to one of our Johannesburg depot with a traceable delivery method and we will process the refund or replacement once we have received the wall art (and are satisfied that the conditions above have been met). The cooling off period does not apply to personalised or custom stickers i.e. personalised names and/or custom sizes and/or colours.
14 Day “Check for Faults” Quality Guarantee on all our Products
Not that we expect you to find any – but for extra peace of mind and especially when it comes to imported wallpaper and murals, we have no way of checking if all the printing/product is defective as it is a closed package. We understand that you may need more than 7 days to check and /or start to install so we have an extra “check for faults” quality guarantee. The following conditions within 14 days of receipt of your imported Wallpaper and Murals from us (a copy of this is also included in your wallpaper pack):
1). Upon receiving your wallpaper (before you even book an installer, if applicable) please check the rolls are undamaged, also check on the visible manufacturer label that all the rolls have the same product code and batch number plus that their colours match. Please contact us if the batch numbers, product codes do not match prior to opening. Our guarantee does not extend to product codes, colours or batch numbers after opening. 2). Once batches are checked please open the roll from packaging and unroll first few metres to check for any print errors or any unusual markings on the wallpaper. This is very rare, but sometimes during production, small errors can occur. Please contact us if there are defects on the roll, prior to installation. Our guarantee does not extend to print errors once the wallpaper is cut or installed on your wall. 3). Before you commence installation or apply paste (where applicable), please check that there are sufficient rolls to complete the job. Different pattern matches can lead to wastage. Proceed with cutting the product to desired lengths. Check that your drops align and there is no issue with matching the pattern. Please contact us if the patterns do not align prior to installation. 4). Please make sure that the surface on which the material is to be hung is checked thoroughly and suitably prepared for hanging. If you satisfied with the above 4 points, please read the instructions on the back of the manufacturer’s label – our “checking for faults” guarantee does not extend to wallpaper or murals after 14 days from receipt. N.B. It is also your responsibility to make sure when using professional installers that they accept the terms above.
5 Year 100% Installed Wall Art Product Guarantee on all our Products
All our products are guaranteed to last at least 5 years (from receipt of goods) when installed indoors and as per the instructions enclosed in your package (and/or on our website). Our products can withstand indirect sunlight, normal fluctuating indoor temperatures and some even light moisture (product dependant). This guarantee excludes all labour costs as you must check for faults before you actually install any product. Our wall decals (and any product supplied on sticky back sticker material) are not guaranteed to stick to rough and textured walls. If your wall sticker is defective (and you have already cut or stuck it on the wall), we will gladly replace the defective parts/or whole sticker. Please be extra careful not get to get dust nor grubby finger marks on the back of repositionable Peel & Stick Decals as that will deem them ineffective and not under our guarantee.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to Jackie Niemand by e-mail: [email protected].