Terms and Conditions

Website Terms and Conditions of Use Relating to www.stickythings.co.za

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Jackie Niemand (“Provider”) website located at the domain name www.stickythings.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Third Party Content

This Web site provides content, hyperlinks and references to web sites of third-parties, including, but not limited hyperlinks of www.stickythings.co.za partners, sponsors, advertisers and others not controlled by www.stickythings.co.za. www.stickythings.co.za neither endorses nor is responsible for the availability, accuracy, currency or reliability of any information, statement, opinion or advice contained in such a third party’s Web site or material. It is the responsibility of every user to evaluate the accuracy, currency, completeness or usefulness of any information, statement, opinion or advice or other content available through any third party Web site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, statement, opinion, advice or other content. Any concerns regarding such third-party content should be directed to the third-party. Under no circumstances will www.stickythings.co.za be liable for any loss or damage caused by reliance on information obtained through a third party Web site. Nothing on the Web site shall be deemed to be a recommendation of any third-party or to constitute any representation as to a third-party’s qualifications, services, products, offerings, information or any other content.

E-Commerce & Privacy Policy

Click here for our full Privacy Policy and more information on why we use Cookies.

In essence, we respect your privacy immensely and ask as little as possible and do all we can (e.g. have an SSL certificate etc.) to safe-keep all of your data. As an Ecommerce store, we do need certain information from you in order to fulfil your order like:

– Email address (which we use to send you order updates)
– Name, Address and Telephone number which we pass onto a third party courier company.
– We use a third party secure payment gateway: PayFast that also makes use of Cookies and needs personal data in order to complete the payment.

Then, we use Google Analytics and Google Ads, which make use of their own cookies for measuring order conversions and customer user experiences. You can find out more info (and to opt of of this), see on our Privacy Policy and theirs.

Lastly, certain Social networks that we use (namely Twitter, Facebook, Instagram and Pinterest) also may use their own cookies and data retention. Again, see our Privacy Policy and theirs for more information.

Payment Options

Payment may be made via Credit Cards (Visa or MasterCard) and Instant EFT (FNB, Standard Bank, Nedbank and ABSA).

Credit Card and Instant EFT Acquiring – Payment Gateway

Credit Card Transactions are acquired by PayFast, who is registered with the Payments Association of South Africa (PASA) as an operator involved in “payments to third persons” as required by the South African Reserve Bank (SARB). They make use of 3D Secure to further enhance the security of credit card transactions on PayFast for all high value transactions and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Refund and Return Policy

Our refund and return policy is only valid worldwide. Please take note of the different time-sensitive guarantees:

7 Day “No Questions Asked” Refunds and Returns on all our Products

Not what you expected? If you have not altered your wall art in any way (i.e. for wall stickers you have not cut, used or stuck them – or in the case of imported wallpaper/murals: you have not opened the outer plastic packaging); then the cooling off period applies and you can get a full refund (or return) by emailing us within 7 days of receipt. You will then need to send it back to one of our Johannesburg depot with a traceable delivery method and we will process the refund or replacement once we have received the wall art (and are satisfied that the conditions above have been met). The cooling off period does not apply to personalised or custom stickers i.e. personalised names and/or custom sizes and/or colours.

14 Day “Check for Faults” Quality Guarantee on all our Products

Not that we expect you to find any – but for extra peace of mind and especially when it comes to imported wallpaper and murals, we have no way of checking if all the printing/product is defective as it is a closed package. We understand that you may need more than 7 days to check and /or start to install so we have an extra “check for faults” quality guarantee.

The following conditions within 14 days of receipt of your imported Wallpaper and Murals from us (a copy of this is also included in your wallpaper pack):

1). Upon receiving your wallpaper (before you even book an installer, if applicable) please check the rolls are undamaged, also check on the visible manufacturer label that all the rolls have the same product code and batch number plus that their colours match. Please contact us if the batch numbers, product codes do not match prior to opening. Our guarantee does not extend to product codes, colours or batch numbers after opening.
2). Once batches are checked please open the roll from packaging and unroll first few metres to check for any print errors or any unusual markings on the wallpaper. This is very rare, but sometimes during production, small errors can occur. Please contact us if there are defects on the roll, prior to installation. Our guarantee does not extend to print errors once the wallpaper is cut or installed on your wall.
3). Before you commence installation or apply paste (where applicable), please check that there are sufficient rolls to complete the job. Different pattern matches can lead to wastage. Proceed with cutting the product to desired lengths. Check that your drops align and there is no issue with matching the pattern. Please contact us if the patterns do not align prior to installation.
4). Please make sure that the surface on which the material is to be hung is checked thoroughly and suitably prepared for hanging. If you satisfied with the above 4 points, please read the instructions on the back of the manufacturer’s label – our “checking for faults” guarantee does not extend to wallpaper or murals after 14 days from receipt.
N.B. It is also your responsibility to make sure when using professional installers that they accept the terms above.

5 Year 100% Installed Wall Art Product Guarantee on all our Products

All our products are guaranteed to last at least 5 years (from receipt of goods) when installed indoors and as per the instructions enclosed in your package (and/or on our website). Our products can withstand indirect sunlight, normal fluctuating indoor temperatures and some even light moisture (product dependant). This guarantee excludes all labour costs as you must check for faults before you actually install any product.
Our wall decals (and any product supplied on sticky back sticker material) are not guaranteed to stick to rough and textured walls. If your wall sticker is defective (and you have already cut or stuck it on the wall), we will gladly replace the defective parts/or whole sticker. Please be extra careful not get to get dust nor grubby finger marks on the back of repositionable Peel & Stick Decals as that will deem them ineffective and not under our guarantee.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to Jackie Niemand by e-mail: [email protected].

Lost or Damaged Goods in Transit

Your order was in perfect condition when it was dispatched and is fully insured by our courier company. We also place them in protective cardboard tubes or box, so even if they get a little battered on the outside or the tube looks damaged, the actual stickers or wallpaper may not be. If this is not the case, please let us know and we will replace them and claim from the courier company. If your goods were lost, we will help you by possibly replacing products and claim from the courier company. This does not apply if you send your own courier company or representative.

Order Cancellation

Cancellation of orders by the client must be done before your order gets dispatched. This can take anything from 1 hour – 7 days from ordering. Once dispatched, orders cannot be cancelled as they have already been sent. If you would still like to cancel, then the cooling off period applies and you can get a full refund by emailing us within 7 days of receipt and then you need to return the unused goods to us (or the address supplied by us). You cannot cancel any personalised or custom stickers i.e. personalised names, custom sizes or custom colours once produced.

Locally Produced Wall Art Colour

We try our best to match the actual colour of the product/colour chart on our website for our South African produced Wall Art. There will always be a slight difference in the colours shown on screens compared to the actual wall art colours. We understand that screen colours (RGB) of different devices will show differently to each other and to the actual colours (flat standard colour and/or CMYK full colour printing) of the products supplied. With the imported wallpaper, each batch of wallpaper has slight colour variances so it is very difficult for us to show a perfect colour representation on our website Another consideration is that the light within a room will change the colour depending on the time of the day and, for instance, will look completely different at night (we know how busy you are in the day) compared to noon when the sun is bright.
Do not open wallpaper/mural plastic packaging or cut, stick or use the wall art if you think you are not going to ‘grow happy with the colour’ of the products supplied. Please email us within 7 days of receipt so we can replace the colour or refund you.

Product Availability and Stock

Most of our Wall Stickers are produced in South Africa on order so we rarely have any stock issues with those. We are, however, dependant on material colour availability and, as much as it has never happened, but there may come a time where we have a shortage of colours. If this is the case, we expect that colours could become available within a few weeks and we will contact by email and let you know. We do understand if you are not willing to wait and we will give you a full refund for the out of stock product.

With regards to imported wallpaper and murals we sell, we try our very best to keep an eye on local availability – but stock can change on a daily basis (even hourly sometimes). It doesn’t happen very often but should the product you ordered not be in stock, it will either be on back-order on our website (delivery date is usually specified on the product page) or we will let you know via email when we expect it it arrive in the country. We are very dependant on customs for our stock to clear so we tend to give the worst case scenario. We do, understand if you are not willing to wait and we will give you a full refund for the out of stock product.

Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of Liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: Casual Surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.