Our Coronavirus Commitment
Our Coronavirus Commitment
Worried about ordering on our store and Coronavirus?
Don’t be – ordering online is one of the safest ways to order (especially in comparison to going to the shops) and we have put measures and precautions in place to put everyone’s safety first.
We are committed to working together as South Africans to prevent the spread of Coronavirus and are taking our precautions very seriously.
In particular, we would like to highlight the following :
South Africa Lockdown: We are an e-commerce store and our production and dispatch are fully operational.
Ordering – Our online store is very much fully operational. If you are having an issues with ordering or payment, we are right here so feel to contact us and you can even pay us directly by EFT. Paying online is one of the safest ways to pay (no physical contact required).
Office Staff and Isolating our Dispatch Areas – All our staff have been instructed to wash hands regularly, sanitise all common and working areas plus they must make use of issued gloves and masks for everyone’s safety..
We have isolated our dispatch and stock areas so that only the minimum required number of staff are in that area. We promote frequent and thorough hand washing and are sanitising of work surfaces.
Just to stress that: We DO NOT have any cases and none of the staff, at either of our depots, have any symptoms. All staff have been educated and are advised to stay at home if they have any flu like symptoms.
Contamination onto Products – Transmission from surfaces has not been formally documented (according to the CDC: Centres for Disease Control and Prevention in the United States) but your safety is our priority.
For this reason, we are now writing the pack date and time on the outside of the package. The WHO (World Health Organization) is uncertain of how long (if any) it could possibly survive on different surfaces, saying it MAY persist for a few hours to several days.
In fact, they go on to say:
The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a a package that has been moved, travelled, and exposed to different conditions and temperatures is also low.World Health Organization – link
We always prefer to give you all the information (in this case, nothing conclusive yet) and let each client decide for themselves if they would prefer to wait to open up their package.
Our returns policy timing (usually 7 days) will be adjusted accordingly, although we are always quite flexible with that in any case.
Courier Company Precautions – we make use of 3 courier companies in South Africa, depending on the product and delivery area. Each one has their own precautions in place which protect both the driver and receiver. These include (but can vary depending on the company): hand sanitiser, wipes, face masks, gloves and regular spray/sanitising of vehicles and depots.
No Delivery Delays – we currently have no delivery delays due as all our packages are transported by road freight.
Touch-less Delivery – We will email this to you once you place an order, as it is important to know before you receive your order. It is also written on your package so the driver knows what to do before he gets there:
In order to minimise the risk for all parties, we advise the following –
On delivery, the courier driver will place the package at your door, alert you that he is there and then will stand 2 meters back.
Open the door and the driver will either:
– Take a clear photo of you holding the package (hold it far from your body and clothes) as the Proof of Delivery
– Ask you to sign (NB use your own pen) the waybill/the sanitised device and leave it there for him.
Take your package inside and close the door. If applicable, the driver will retrieve the waybill/device.
Don’t forget to not touch anything else and wash your hands for at least 20 seconds plus sanitise your pen (diluted bleach works well).