Contact StickyThings

Have a question?

Here are 5 of our most common questions:

Q: Do you offer custom or Personalised Wall Stickers?

Yes, we offer Custom Wall Stickers and Murals in two parts:

1.) Custom Text Wall Stickers that fit into one of our standard formats
For instance, we have Personalised Name Stickers where you can add your Child’s Name in one of our 10 Fonts (sizes are either 57cm wide or 1m wide) in a choice of 18 colours.
We also offer Custom Quote Wall Stickers where you give us your exact quote wording online and we insert it into a standard size quote wall decal – either 50cm x 57cm or 1m x 57cm. Again, choose your font and colour – but if you order online,all the words come standard all in the same size.

2.) Custom Designed Wall Stickers

We now offer custom designed wall stickers but they carry an artwork surcharge (starting at R200 depending on the design), send us your photo and we will let you know how much it will cost.

We are adding to our range all the time and if you think our website would be better with your wall sticker idea, please feel free to email us and we can maybe forgo the artwork surcharge!
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Q: Do you have a Showroom? Can I collect my order?

We don’t currently have a showroom nor a shop – the address below is just our production, dispatch and warehousing. We don’t cater for walk-ins but you are welcome to call me if you have any questions or are needing advice, please call Jackie on 083 720 9694. If you would like to view our wall stickers or our decal colour chart, we can set-up an appointment for you (usually mid-morning on weekdays).

You are welcome to collect yourself or send your own courier from our Dispatch Depot in Honeydew, remember you get free delivery over R500 in South Africa, otherwise the courier charge is only R97.00 to your door anywhere in South Africa. If you take into account your time, traffic and petrol costs – it may not be worth it to collect. Also, we have 2 separate warehouses in Jo’burg so depending on the product, it doesn’t always save time to collect.
If do want to collect or send your own courier, please let us know under “special instructions” during checkout as it is more complicated to arrange it after you have ordered.
If your order is under R500, use coupon code COLLECT during checkout and it will deduct the R97 delivery fee. Once your order is ready to collect, we will send you an email with the collection details (Mon-Fri from 08h00-17h00 or Saturdays from 09h00-13h00).


Q: How long does it take to dispatch my order?

The timing will depend on what exactly you have ordered:

1.) Most of our Wall Stickers (including Tailor-Made Wallpaper/Murals) are produced on order:  It usually takes us a few working days (up to a week) to produce as we custom produce especially for you.
2.) Roommates Peel & Stick: We have these products in stock so we usually dispatch them within 1-2 working days. If you ordered a Roommates together with one of our Wall Stickers above, we will dispatch them together so then it will be a few working days (up to a week).
3.) Imported Wallpaper and Wall Murals: We also, generally, have these in stock and we also dispatch them within 1-2 working days. If you ordered one of the above together with imported wallpaper and/or wall murals, you will receive 2 separate deliveries as they come from separate warehouses.

The delivery time depends on where you are but on average, after dispatch, you can expect delivery on the next working day within Gauteng, otherwise 2-3 working days for major cities and outlying areas can take more than a week.

Click here for a More Detailed Answer on Wall Sticker Production Timing.
Click here for a More Detailed Answer on Wall Sticker Delivery Timing.

[accordion-item_inner title=”Q: Can I exchange or change the colour of my free gifts?”] [/accordion-item_inner]

Short Answer: No, sorry. Your free gifts are on the same sheet as your wall sticker so the free gifts are always in the same colours or colour scheme. This is started on each individual wall sticker product.

Click here for More on Free Gifts.

If you are not price sensitive, we can run custom sheets in different colours – but it does add quite a bit to the costs. Contact us below for more info.

Q: You don't have the colour combinations I need, do you offer custom colours?

Short Answer: We can offer custom colours for certain wall stickers but it does become quite expensive as we need to run custom sheets for custom colours – but it does depend on the wall sticker. If you are not price sensitive, please let us know the colours and the stickers you would like and we can give you an idea of pricing.

Click here for More on Wall Sticker Colours.

 

Have another question? See our Frequently Asked Questions.

Otherwise, contact us on:

E-mail:
[email protected]

Phone:
Jackie 083 720 9694

 

Dispatch and Collections :
If you wish to collect, please let us know and we will let you know when your order is ready for collection.

Honeydew Office Park (this is not a shop nor showroom, just our dispatch warehouse)
1503 Citrus Str (cnr. Cranberry),
Honeydew, Johannesburg, 2140,
Gauteng, South Africa.

If you would like to view our wall stickers, please contact us to book an appointment. Unfortunately, we don’t currently cater for walk-ins.

Here is a copy of our PAIA Manual.