Have a question? Here are 5 of our most common questions:
1.) How long does it take to produce the wall stickers?
It usually takes a few days to produce, but it depends on which day of the week you order. We dispatch towards the end of the week so if you order before Tuesday afternoon, it usually gets dispatched that week. Click here for more info on delivery timing.
2.) You don't have the colour combinations I need?
The wall stickers come in standard bright colours and we keep stock of some of the most popular colour choices. We do offer other colour combinations and variations, but they carry a surcharge, which means that we either need to print them full colour or we do a special run for you. Should you require a specific colour, choose Custom Colour in the product colour choice dropdown menu and specify your colour under special instructions. You are welcome to send us a colour swatch. We will try our best to match as close as possible, but always take into consideration that each colour printer varies slightly. More info on Wall Sticker Colours.
3.) Can I exchange or change the colour of our free gifts?
Unfortunately not, the free gifts are produced on the same sheet as your order so when we produce your order, we produce the free gifts at the same time. Which means that we cannot exchange them for other gifts or do them in any special colour- unless you would like to do a special run, which will carry a surcharge. Each product specifies which colour option the free gifts come.
4.) Do you do custom wall stickers?
We do not offer custom stickers in the sense of starting from scratch as the design costs are very high. We do, however, offer customization on our standard range, so if you would like a wall sticker smaller or larger etc.
5.) Do you have a Showroom and Can I collect my order?
Sorry, we are a complete online store so don’t have a showroom. The stickers are high quality and you can read real real customer testimonials on our website, also check our Facebook Page for photos of real completed artwork. The stickers look just like the photos on each product page and we have added as much information as possible on each one like size etc, so you know exactly what you are getting.
Yes, you can collect your order from Strubensvalley, Johannesburg. Simply choose collection during check out, more info here.
Have another question? See our Frequently Asked Questions.
Otherwise, drop us an email:
E-mail (best method):
083 720 9694
086 552 3597
Box 345, Ferndale,
Gauteng, South Africa
Physical Address - Collect your order:
We do not have a physical store but you are welcome to collect your order from Strubensvalley (behind Makro), close to Clearwater Mall, near Roodepoort, Johannesburg. We will send you the collection address once your order is ready (which usually takes a few days to a week depending on when you order). Collections are pre-arranged for certain times, which are most often on Friday afternoons, but we will let you know when yours will be.
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